Shipping Terms.
Shipping Terms and Conditions
1. Shipping Locations: We currently ship to addresses within Australia. Unfortunately, we are unable to process international orders at this time. We may expand our shipping options in the future, so please check back for updates.
2. Processing Time: All orders are processed within [1-3] business days. Please allow additional time for order processing during peak seasons or holidays. Once your order is processed, you will receive a confirmation email with tracking information.
3. Shipping Methods: We offer a standard flat rate shipping to make it quicker and easier, we also offer free local delivery. If you require express shipping please contact us.
4. Shipping Costs: Shipping costs are one flat rate at $15.00 and free local delivery to 4551 postcode.
5. Delivery Time: Estimated delivery times vary depending on your location. Generally, delivery times are as follows:
Standard Shipping: [5-7] business days
Please note that delivery times are estimates and can be affected by factors beyond our control, such as carrier delays or weather conditions.
6. Order Tracking: Once your order has shipped, you will receive an email with tracking information so you can monitor the status of your delivery.
7. Shipping Issues: If you encounter any issues with your shipment, such as delays, damaged goods, or missing packages, please contact us within 7 days of receiving your order. We will work with you to resolve the issue as quickly as possible.
8. Address Accuracy: Please ensure that your shipping address is accurate and complete before finalizing your order. We are not responsible for any delays or misdeliveries due to incorrect or incomplete addresses provided by the customer.
9. Returns and Exchanges: Please refer to our Return and Exchange Policy for information on how to return or exchange items. Items that are damaged during shipping should be reported to us immediately upon receipt.
10. Contact Us: If you have any questions or concerns about shipping, please contact us at enquiries@candlesandmore.com.au. We are here to assist you and ensure your shopping experience is smooth and enjoyable.
Thank you for shopping with Can-dles & More. We appreciate your business and look forward to serving you!